

CCT ist Vorreiter bei Multi-Experience-Customer-Engagement-Lösungen und hilft Unternehmen, mit bestehenden Kontaktkanälen und Kundeninteraktionen der nächsten Generation zu kommunizieren. CCT bietet web- und mobilbasierte Anwendungen für On-Prem- und Cloud-Bereitstellungen. Dazu gehören die Automatisierung von Sprache, Web, E-Mail, Chat, Co-Browsing, Instant Messaging und Video. Es ermöglicht Kundendienstmitarbeitern in Front- und Back Office sich leicht an ändernde Kundenerwartungen anzupassen, die Kosten für das Contact Center zu senken und effiziente Beziehungen zu ihren Kunden aufzubauen.
CCT offers solutions for medium-sized businesses and for large, globally active companies. The systems are based on the portfolio of leading manufacturers, as well as the own Omni-Channel Desktop solution ContactPro, which is integrated with leading manufacturers. These include Avaya, Salesforce, MS Dynamics as well as SAP CRM and CafeX Communications. The CCT ContactPro portfolio is marketed worldwide through the Avaya Selected Partner Program SPP and seleced resellers.
CCT always focuses on innovation and best practices to optimize and extend existing infrastructures in order to deliver unique solutions for customer retention. CCT helps companies to communicate with the new generation of customers via mobile engagement solutions, chat, video and social media, enabling them to reduce contact center costs and build closer customer relationships.
Our team is comprised of experienced industry experts who are passionate about helping our enterprise customers deliver a superior experience to their customers and gain a competitive advantage
1801 N.E. 123rd Street, Suite 314
North Miami, 33181 FL
United States of America
Phone + 1 877 867 6740
CCT Europe GmbH
Sumpfstrasse 26
6312 Steinhausen
Switzerland
Phone +41 41 748 42 22