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ContactPro Whats App

With Contact Pro it is now also possible to use Whats App Business as an additional channel for extensive instant messaging interactions, as well as to use an integral part of an omni-channel strategy for customer service and communication. CCT Contact Pro provides seamless integration the Whats App dialogue with CRM systems, knowledge base systems and diaglogging platforms to optimize the customer experience and improve itthe agent productivity.

The desktop omni-channel architecture provides extensive use of Whats App multimedia features. In addition to the text activities can the agent can receive or send pictures, videos or documents.

The commercial model fits perfectly to expand service offerings, attract new customers, and improve interaction productivity.


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